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Loyalty Campaign has reached its recurring limit

Situation

A recurring campaign will automatically get recalled if it attempted to contact a member more than the allowed recurring limit.

If this is the case, once you log in to the console, the below message will be visible:

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Within the campaign configuration page, you will see the below messages:

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What to do

How to change the limit

If you want to change the recurring limit, you can do so in the campaign sections.

  1. Go to the 'General' campaign section
  2. Under 'Advanced': 'Limit the number of times a member can receive this campaign'

    Screen_Shot_2020-10-29_at_9.10.58_PM.png
    Screen_Shot_2020-10-29_at_9.12.32_PM.png

 

Avoid reaching recurring limits

Limiting the number of campaigns a member can receive should be utilized as a safety mechanism - ideally, this limit should never be reached.

Instead, define how frequently a member receives the campaign at the snapshot level. There you can configure the filters as per use case.

Before redeploying the campaign, make sure to:

  • Verify the filters 'Campaign Received' or 'Recurring Campaign Received' in the snapshot are aligned with how frequently a member is expected to be included in the recurring campaign (e.g. once a month or year)
  • Reconfigure the recurring limit by updating the setting in the 'General' campaign section