Troubleshooting

General

• Error message - Ajax Failed

Campaigns

• Campaign configuration is incomplete
• Loyalty Campaign has reached its recurring limit
• Loyalty Points Balance is not available
• Not enough time to run an A/B test
• Recurring campaign execution stage shows Failed
• Test contacts show different custom fields

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Data Import

• Delete a member in Movio
• Processing a moviegoer's right to erasure (’right to be forgotten’) with Movio

Segmentation

• No similarity score available

Deliverability

• Member received the same email multiple times
• Member didn't receive offer (Loyalty Code or Points)
• Member didn't receive email

Personalisation

• Change logo on the unsubscribe page

Admin & Account

• I forgot my password
• My account is locked